Team Lead is responsible for operations’ management, support quality and performance of Client Support team (up to 10 people).
Things you’ll be doing:
Overseeing day-to-day operations by balancing incoming clients’ requests, workload and deadlines
Focusing the team on the tasks at hand on internal and external clients’ expectations
Ensuring the top-notch support quality
Creating an inspiring team environment with an open communication and solutions driven culture
Motivating and driving team results
Providing team leadership, coaching and discovering training needs
Supporting growth of the team and driving recruitments when needed
Managing performance and development of individual team members
Making sure various daily and ad-hoc administrative issues are taken care of
This job might be for you if:
You have worked as a Team Lead
You have experience in Client Services field
You are fluent in English, both verbal and written
You have exceptional communication skills and a keen eye for details
You have strong prioritization, organization and time management skills
You are really good at making decisions
You define yourself as a team player, having strong self-drive and inner motivation
You enjoy working in a fast pace dynamic environment
What might give you an edge:
Experience in online advertising environment
Knowledge of HTML or other web-related technologies
An additional foreign language
What’s in it for you:
Deep knowledge of such progressive business area as Digital Advertising
Opportunity to master Team Lead’s role in an industry leading full-stack platform
Opportunity to gain experience in working with international markets
Great career opportunities in a fast-growing international company
Mildly amusing perks: leisure zone, snacks in the office, open space workplace, team building events and much more!
More about us
Adform is the leading independent and open full stack advertising technology platform that encompasses data, creativity and trading into one seamless enterprise product suite servicing media agencies, trading desks and advertisers.
All of our products are modular and easily inter-operate with all other point solutions used throughout the digital advertising ecosystem. Adform was founded in Denmark in 2002 and is one of the world’s largest private and independent advertising technology companies. With offices in 18 countries, Adform has more than 780 employees globally throughout Europe, North America and APAC.